Telecom Industry

June 2016

The National Network of Spanish Railways entrusts to Dialoga the improvement of their customer service systems

June 27th, 2016|

The telecommunications operator is now in charge of the management, monitoring and auditing of its Contact Centre. Further to the tender presented by the National Network of Spanish Railways (RENFE), Dialoga Group has been chosen to provide them with an intelligent telephone network solution as well as auditing services of all calls received in the company's Call Centre. This agreement between the [...]

Dialoga Group prepared for the disintegration of the EU after Brexit

June 24th, 2016|

Dialoga Group, as a CloudComms® Operator, has ten years of B2B experience offering services such as PBXs, contact centres, call recording, call tracking for marketing campaigns, voice biometrics, sentiment analysis of communications, etc. For the provision of these services it is necessary to have local telecommunications infrastructure in each country of the EU, given the heterogeneous European regulation requiring that each country [...]