Trident is your team's PBX. Hydra is your contact center. Both run in the browser on a new network with artificial intelligence on every line: a transcript of every conversation, simultaneous translation in any call and virtual agents that stand up on their own, with no programming. Plus WhatsApp, Teams and Slack in the same inbox.
Trident for the team. Hydra for the contact center. They share network, messaging and AI: a Trident extension and a Hydra agent call, message and transfer to each other as if they were the same thing.
Transcription, tags and call data for one number.
Team presence and working-time records, activity per extension and reports.
Automatic quality control, conversation search, alerts and agent analytics.
30,000 SIP trunking connections in the countries where Dialoga operates. Your corporation receives and places calls in other countries with local connectivity, on a single platform and with the same artificial intelligence on the line.
Talk to the carrier team →Trident acts as a gateway. Your users chat with Microsoft Teams contacts from their extension, without the company buying more Teams licenses, and from that same hub they work with WhatsApp and Slack. In Hydra, every message enters the same queue as the calls and stays in the same history.
On demand, no programming. Hydra transcribes and analyzes every conversation your team has. From that experience, Faktorya stands up a virtual agent automatically and puts it on the phone line as a voice agent, with no programming at all.
SIPVoice. Voice agents orchestrated on Faktorya that answer on phone, web, WhatsApp and Meta, and hand over to a person with the full context of the conversation.
Dialoga Media Streams. For integrators with their own model: the call audio travels over WebSocket to your engine and the answer comes back in real time.
Faktorya is Dialoga's cloud of AI agents: transcriber, intent, sentiment, PII/PCI redactor, coach, summary and QA on the same conversation. Because the network is new and AI sits on every line, transcription, translation and virtual agents work on any number, with no equipment or prior integration. Data in European data centers.
The customer record opens when the phone rings and the call is logged when you hang up, with its recording and summary. For integrators, three CTI models: iframe with notifications, HYDRA.JS over websocket, or embedded in your own application.
Dialoga Group LLC brings Trident and Hydra to businesses in your area on Dialoga's platform and its own network in Europe and Mexico. Prices in dollars.
How many seats, which numbers you want to port and where your customers write to you.
Numbering, IVR, hours, WhatsApp, Teams, Slack and your CRM, from our panel.
A link, a username and a password. Webphone, mobile app or desk phone, all at once.
PBX, IVR, queues, time and origin routing, recording, voicemail and 12 months of reports.
Webphone, apps, internal messaging, video, presence, work groups and virtual assistant.
Everything in Trident plus unlimited queues and skills, omnichannel inbox and corporate email. Supervisor sold separately.
Modules per seat: mobile app · unlimited outbound · external messaging (WhatsApp) · AI module · supervisor · CRM · SDK.
Prices in USD, excluding taxes. Modules and traffic according to your proposal.
We reply with a tailored proposal: numbers, seats, channels and AI modules.
